SecureEscrow Securing Your Transaction
SecureEscrow Kenya
Funds Held in Trust Integrated with M-PESA
Buyer & Seller Protection Dispute Resolution Included
Release Within 24 Hours After Delivery Confirmation

Privacy Policy

Last Updated: January 15, 2026

SecureEscrow Kenya is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our escrow services.

1. Information We Collect

1.1 Personal Information

We collect information that identifies you personally, including:

  • Full name and contact information (email, phone, address)
  • Government-issued identification (National ID, Passport, KRA PIN)
  • Date of birth and nationality
  • M-PESA registered phone number
  • Bank account details for fund disbursement

1.2 Transaction Information

We collect details about your escrow transactions, including:

  • Transaction amounts and dates
  • Item descriptions and agreed terms
  • Communication between buyers and sellers
  • Delivery and tracking information
  • Dispute history and resolution outcomes

1.3 Technical Information

When you visit our website, we automatically collect:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent
  • Referring website or source

2. How We Use Your Information

We use collected information to:

  • Process and manage escrow transactions
  • Verify identity and prevent fraud
  • Communicate about transactions and account updates
  • Improve our services and user experience
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce our Terms of Service

3. Information Sharing and Disclosure

3.1 Transaction Parties

To facilitate escrow transactions, we share necessary information between Buyers and Sellers, including names, contact details, and transaction specifics.

3.2 Service Providers

We may share information with trusted third-party service providers who assist with:

  • Payment processing (M-PESA, banks)
  • Identity verification
  • Fraud prevention
  • Email and SMS communications

3.3 Legal Requirements

We may disclose information when required by law, court order, or government regulation, including compliance with Kenyan financial and anti-money laundering laws.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure servers with restricted access
  • Regular security audits and vulnerability testing
  • Employee training on data protection
  • Multi-factor authentication for account access

5. Data Retention

We retain your information for as long as necessary to:

  • Provide our escrow services
  • Comply with legal obligations (typically 7 years for financial records)
  • Resolve disputes and enforce agreements
  • Maintain business records for legitimate purposes

6. Your Rights

Under Kenyan data protection laws, you have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Object to processing of your information
  • Request deletion of your data (subject to legal retention requirements)
  • Withdraw consent for marketing communications
  • Lodge a complaint with the Office of the Data Protection Commissioner

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain session information
  • Remember user preferences
  • Analyze website usage and performance
  • Prevent fraudulent activity

You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors.

10. International Data Transfers

Your information may be transferred to and processed in countries outside Kenya. We ensure appropriate safeguards are in place for such transfers.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or website notice.

12. Contact Us

For privacy-related questions or to exercise your rights, contact our Data Protection Officer:

Data Protection Officer
SecureEscrow Kenya Limited
Westlands Business Centre, 7th Floor, Wing B
Nairobi, Kenya
Email: privacy@secureescrow.co.ke
Phone: +254 700 000 000